The most common causes for missing workout data are offline Myzone systems, incorrect time settings in the software, or belt issues.
We understand the importance of having your workout data accurately recorded and synced to your Myzone account. Here are some common issues you may encounter and how to address them:
Missing or Delayed Workouts:
If your workout data is missing or delayed, it could that the in-club system being offline. Look for a cloud icon with a red X on the screen to confirm it is offline.
Inform a staff member at the gym so they can reconnect the system to the internet. Once the system is back online, your workout should appear on your account shortly.
Gaps in Your Graph
If you notice gaps in your workout graph, it may be caused by the time being set incorrectly on your facility's Myzone PC. Let a staff member know about the issue so they can correct this. If you have an MZ-3 or Switch device, you can try keeping your mobile app closed while at the gym to prevent this problem. The gaps occur when data is being uploaded between different Myzone devices or the app, and the clocks are not synchronized. It's important to ensure accurate timestamps for proper data recording.
Belt Issues: Sticking, Searching, and Drop-outs:
A faulty belt may be the root of the problem if your lost workout coincided with issues such as sudden drops in effort level, freezing, or "searching" (a question mark will display on your tile when the app or Myzone system loses connection with your belt; your tile will disappear altogether if it is unable to reestablish connection after 1 minute). Please refer to the troubleshooting guide specific to your belt model (MZ-1, MZ-3, or MZ-Switch) to resolve the issue.
Why won't my MZ-Switch connect?