Why won't my Myzone Device Connect?

A detailed troubleshooting guide for assistance connecting your Myzone device to the app - This is for MZ-1, MZ-3 and MZ-Switch

1. Ensure Device is Active

  • Wear the Device: All belts must be worn to activate.
  • Wet the Sensors: Moisten the black sensors on the back of the chest strap to speed up activation.
  • Listen for the Beep: For the Switch and MZ-3, listen for the beep to confirm activation.

If your belt is not activating, refer to specific troubleshooting guides:


2. Check your Bluetooth Settings: If your belt is turning on but you receive the message "Bluetooth and Location must be turned on" on your Live Tile screen, this means your Bluetooth permissions or settings may need adjusting. 

 

Note: if you are using the MZ-1 or MZ-3 and attempting to pair the device with a second app or device via Bluetooth, you may see 0% on your tile or not be able to connect at all. Disconnecting your device from the second app or device should resolve the issue. 

 

iPhone

BluetoothSettings

1. Turn On Bluetooth Permissions

For iPhones running iOS 13 or higher:

  1. Open your phone's general settings.
  2. Scroll down to the Myzone app and select it.
  3. Slide Bluetooth Sharing ON. Ensure it is enabled at all times.
  4. Navigate back to the Myzone app and click on My Tile.

2.Troubleshoot Connection Issues

If you are still experiencing trouble:

  1. Log out of your Myzone account.
  2. Turn your phone’s Bluetooth off, then back on.
  3. If Myzone appears under "available devices" and your tile still does not display:
    • Close the Myzone app.
    • In Bluetooth settings, click the "i" next to your device's name and "forget device."
    • Reboot your phone, open the app, log in, and tap My Tile.

Android

 

 Note: Your phone needs to have Bluetooth LE and be on Android OS 5 or higher.

1. Check Bluetooth and Location Settings

  • Turn On Bluetooth and Location: Ensure both are enabled.

Note: Do not try to pair directly with the device via your phones setting. If your device is listed as connected/paired, cycle Bluetooth off/on and navigate back to the Myzone app to click on your Workout Tile.

2. Troubleshoot Connection Issues

If you are still experiencing trouble:

  • Log out of your Myzone account.
  • Turn your phone’s Bluetooth off, then back on.
If Myzone appears under "available devices" and your tile still does not display:
  • Close the Myzone app.
  • In Bluetooth settings, click the "i" next to your device's name and "forget device."
  • Reboot your phone, open the app, log in, and tap My Tile.

3. Turn On Permissions and Enable Background Data Usage

AppPermissions
    • Open your phone’s general Settings.
    • Select Apps
    • Select Myzone from the list of Apps
 
  • Once inside that Myzone menu, ensure all permissions are allowed except Phone and Microphone. 
  • Note: newer versions of Android will have a Nearby Devices permission that needs to be allowed.
  • Navigate back to the Myzone app details and open Mobile Data & Wifi and enable Background Data.Data_WiFiSettings


    LocationAccuracy
    4. Check Location Accuracy Return to your phone’s general settings
    • Select Location
    • Ensure that Bluetooth Scanning & Google Location Accuracy are both on. (Some Android versions list this as High Accuracy mode)

     

     

     

     

     

    5. Battery Usage

    Ensure the Myzone app has unrestricted access to your phone's battery usage:

    • Go to your phone's general settings.
    • Select Apps and choose Myzone.
    • Under Battery settings, ensure "Unrestricted" is selected.

     


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