A detailed troubleshooting guide for assistance connecting your Myzone device to the Android app - This is for MZ-1, MZ-3 and MZ-Switch
1. Ensure Device is Active
- Wear the Device: All belts must be worn to activate.
- Wet the Sensors: Moisten the black sensors on the back of the chest strap to speed up activation.
- Listen for the Beep: For the Switch and MZ-3, listen for the beep to confirm activation.
If your belt is not activating, refer to specific troubleshooting guides:
- Why Won't My Chest Strap Turn On - A guide for using your MZ-3 , MZ-1 or MZ-Switch on the Chest
- Why Won't my Wrist Strap Turn On - A guide to using your MZ-Switch on the Wrist
Note: if you are using the MZ-1 or MZ-3 and attempting to pair the device with a second app or device via Bluetooth, you may see 0% on your tile or not be able to connect at all. Disconnecting your device from the second app or device should resolve the issue.
Note: Your phone needs to have Bluetooth LE and be on Android OS 5 or higher.
1. Check Bluetooth and Location Settings
- Turn On Bluetooth and Location: Ensure both are enabled.
Note: Do not try to pair directly with the device via your phones setting. If your device is listed as connected/paired, cycle Bluetooth off/on and navigate back to the Myzone app to click on your Workout Tile.
2. Troubleshoot Connection Issues
If you are still experiencing trouble:
- Log out of your Myzone account.
- Turn your phone’s Bluetooth off, then back on.
- Close the Myzone app.
- In Bluetooth settings, click the "i" next to your device's name and "forget device."
- Reboot your phone, open the app, log in, and tap My Tile.
3. Turn On Permissions and Enable Background Data Usage
- Open your phone’s general Settings.
- Select Apps
- Select Myzone from the list of Apps
- Once inside that Myzone menu, ensure all permissions are allowed except Phone and Microphone.
- Note: newer versions of Android will have a Nearby Devices permission that needs to be allowed.
- Navigate back to the Myzone app details and open Mobile Data & Wifi and enable Background Data.
4. Check Location Accuracy Return to your phone’s general settings
- Select Location
- Ensure that Bluetooth Scanning & Google Location Accuracy are both on. (Some Android versions list this as High Accuracy mode)
5. Battery Usage
Ensure the Myzone app has unrestricted access to your phone's battery usage:
- Go to your phone's general settings.
- Select Apps and choose Myzone.
- Under Battery settings, ensure "Unrestricted" is selected.