To maintain fairness in the Myzone MEP system, adding generic sums of MEPs to your account is not possible. We can duplicate a similar workout within one week of the missed session if proof of the exercise is provided.
Occasionally, workout data may go missing, but fret not! In most cases, it can be prevented or retrieved. Understanding how your workouts are tracked and uploaded to your account is crucial. Dive into the reasons behind missing workout data by reading the article
"Why am I Missing All or Part of my Workout?" (in gym)
Why is my workout missing (not performed at a Myzone gym)?
Adding MEPs: Keeping Things Fair and Transparent
To maintain fairness in the Myzone MEP system, adding generic sums of MEPs to your account is not possible. We can duplicate a similar workout within one week of the missed session if proof of the exercise is provided. Examples include a screenshot from the Myzone app, a picture of your tile on the in-facility software, or workout data from a 3rd party platform such as Apple or Garmin from that day).
If you encounter a belt troubleshooting issue resulting in data loss, our agents will prioritize resolving the problem with your belt. Ensuring the technical issue is resolved is crucial before your next workout, and may just pull your workout through to you account.
For participants in gym challenges, permission from your gym coach or staff will be required before any missing data can be added to your profile.
Rest assured, our dedicated Myzone team is here to assist you in retrieving missing workout data and resolving any technical difficulties you may encounter. Your journey with Myzone is important to us, and we strive to ensure your workouts are accurately captured and accounted for.
Remember, capturing the essence of your workouts through screenshots if you can and promptly reaching out to our support team will help us help you swiftly.