How do I move my Myzone account to a new gym or independent ID?

Our customer care champions will help with that! Please submit a request via the app or help center (submit a form or use the chat feature).

You may need to update the facility linked to your account if you: 

  • Recently left your gym
  • Your gym recently closed
  • You joined a new gym 

Our Support team. Please contact us via HELP in your app and have the following information ready:

  • The e-mail used for your Myzone account
  • Belt ID#
  • New facility code, or name if you are unsure 

Your club staff can provide a new facility code for you. If you are going to use Myzone independently, please request a regional code: Regional Country Facility Codes.