Troubleshooting
Fixes to problems with your Myzone device or workouts summaries.
- Why Won't my Wrist Strap Turn On?
- Why Won't my Chest Strap Turn On?
- Why won't my Myzone Device Connect?
- What causes gaps in a workout?
- How to get your Myzone diagnostic logs
Profile Management
Find help with facility transfers, editing your biometric data or changing your belt ID.
- How do I move my Myzone account to a new gym or independent ID?
- How do I edit, remove or add a device ID to my Myzone account?
- How do set my timezone for my Myzone account?
- How do I edit my height and weight in my Myzone profile?
- How to manage your Myzone emails
Using Myzone with other Apps and Devices
How to link your Myzone device to Apple Watch, Strava, Life Fitness cardio equipment and more.
- Using Myzone with Strava
- How do I use Myzone with my Apple Watch?
- How do I use Myzone with my Android Watch?
- How do I use Myzone with Zwift?
- How do I connect my Myzone device to my Garmin watch?
App Features
Use these features to find your fitness family, take a class, or guide your cardio by zone.
- How do I update the Myzone app?
- How to Create Challenges with your Myzone Connections
- How do I join a class in the Myzone app?
- What are Myzone Zone Match Workouts?
- Can I view my Myzone tile while using other apps?
Getting Started
Need-to-know information, from device care to understanding your heart rate zones.
- How Myzone Status Works
- Understanding Perceived Effort and Myzone Effort Zones
- Understanding Max Heart Rate (MHR) and Myzone
- How do I Wear my Myzone Belt?
- What is a Myzone Facility Code?
Product FAQs
- What are the differences between the MZ-1, MZ-3 and MZ-Switch
- Getting Started with your MZ-Switch
- What is the strap made of?
- How Do I Charge my MZ-3 and MZ-Switch?
MZ-Open
Determine if your smart watch can connect directly to the Myzone App and how to get started earning MEPs with your Apple or Android wear.
- What do I need to get started with MZ-Open?
- How do I start and stop a workout in MZ-Open?
- How do I use MZ-Open with Apple Fitness+ and other fitness apps with an Apple Watch?
- How do I get my tile to display on the gym screen for MZ-Open
- MZ-Open Troubleshooting Steps