We understand that some medical conditions make it impossible to maintain your activity routine. If you find yourself in this situation, Myzone's support team can put a medical freeze on your status.
Welcome to Myzone! We understand that life can sometimes throw unexpected challenges your way, and your health should always be a top priority. That's why we've created this guide to help you navigate the process of freezing your Myzone account during times when you need to focus on your well-being. Whether you're recovering from an injury or dealing with a medical condition, we're here to support you every step of the way.
Step 1: Reach Out to Our Support Team
The first step in freezing your Myzone account is to get in touch with our dedicated support team. You can reach them via the help button in your app. Our team is here to assist you and will guide you through the process of requesting a status freeze. Together, we'll determine the appropriate duration for your freeze based on your specific circumstances.
Step 2: Pause and Recharge
Once your status freeze is in place, it's time to focus on your health and well-being. During this period, you can take the time you need to rest, recover, and recharge without worrying about your Myzone rank. Your rank will remain stable; it won't increase or decrease during the freeze. This gives you peace of mind knowing that your Myzone journey is on hold until you're ready to resume.
Step 3: Embrace Alternative Movement
While you're taking a break from your usual exercise routine, it's important to stay active in other ways. There are plenty of alternative movements you can try, such as biking, swimming, yoga, or simply going for a walk. Every movement counts, and wearing your Myzone belt during these activities allows you to earn MEPs in surprising ways. Remember, the goal is to keep moving and maintain your overall well-being.
Resuming Activity:
Once the specified freeze period ends, you'll need to resume earning MEPs to maintain your status. Whether you're fully recovered and ready to dive back into your fitness routine or gradually easing back into it, we're here to support you every step of the way. Your well-being is our priority, and we're committed to keeping the Myzone community moving safely and inclusively.
At Myzone, we believe in a compassionate and supportive approach to fitness. If your health requires a break from exercise, don't hesitate to reach out and request a status freeze. Remember to embrace alternative movements and explore new ways to stay active. Your health is important to us, and we're here to support you on your journey to better health and well-being.